If something is wrong with your order
We manufacture what we sell, so if a piece leaves our unit with a genuine defect, or you receive the wrong item, we want to know and we will sort it out.
What to do
Message us on WhatsApp with your order number and photographs of the issue. Please do this as soon as you receive the shipment, as it is much easier to resolve while the delivery is recent.
What happens next
Our team reviews the photographs and comes back to you with the resolution for your specific order. Because every wholesale order differs in quantity, product and pricing, we confirm the terms with you directly rather than applying a single blanket rule.
Please note
Keep the packaging and any tags until the matter is settled. Bulk orders that have been printed, branded or altered after delivery cannot be taken back.